1. Run Dogs Surrey Terms and Conditions

1.1. This document sets out the contract terms and conditions of Run Dogs Surrey.

1.2. The Company is Run Dogs Surrey, its employees or appointed agents. The Client is the person(s) contracting for services supplied by the company.

2. Services

2.1. The Company shall perform the Services in an attentive, reliable and caring manner, using all reasonable skill and care, having due regard to statutes, regulations, bye-laws and relevant codes of conduct.

2.2. The Client agrees that their dog may be transported with other dogs in the Company’s customised transport vehicles.

2.3. The Client consents to their dog being photographed, videotaped or used in any media or advertising by the company and accepts that all such media is the property of the Company.

3. Client’s Obligations

3.1. The Client shall provide all pertinent information to the Company necessary for the Company’s provision of the Services and authorise the Company to carry out the Services. The client will provide all items necessary for pets to be adequately cared for in the client’s absence. (e.g. food, medication, leads, tags, collars, etc). Should the Client’s pet require any additional supplies whilst in the care of the Company, the costs will be the Client’s responsibility.

3.2. By enrolling a dog with or accepting the services of the Company, the Client is deemed to have accepted these Terms and Conditions. The Client warrants that all required vaccinations, treatments, licences and permits have been obtained. The Client will take all necessary measures or precautions to ensure that their dog is free of contagious, infectious, or otherwise communicable diseases and will give immediate notice to the company of any exposure to or symptoms of such diseases.

3.3. The Client authorises the Company to arrange any emergency veterinary care that may be necessary during the provision of its Services and meet the costs thereof. The Company may take any action which it deems necessary in order to protect and keep in good health the Client’s dog.

3.4. The Client shall ensure that the Company has access to the Client’s home or other specified location at the times to be agreed between the Company and the Client. Any delay in the provision of Services resulting from the Client’s failure or delay in complying with these obligations hall not be responsibility of the Company.

3.5. The Client will pay to the Company all fees for Services provided when due.

4. Cancellations

4.1. The Client agrees to use the Company’s services on an ongoing basis. Exceptional circumstances will be assessed on a case by case basis.

4.2. All clients need to pay a retainer if they don’t send their dog out with us on their regular weekly slot/slots:

1 service a week pay 100% of the service if they don’t use it

2 services a week pay 75% of the services if they don’t use them

3 or most services a week pay 50% of the services if they don’t use them

If we are closed/away, we aim to give you a months notice, while we are closed the retainer fee doesn’t apply so all standing orders should be paused during our away dates.

4.3. If the Company is unable to provide the Services it will advise the client as soon as practical and arrange alternative services to a value and quality that would have been provided or, if this is not possible or acceptable to the Client, refund in full any monies paid for the Services.

5. Insurance

5.1. The Company shall ensure that it has in place at all times suitable comprehensive insurance, including Public Liability Cover with £5000,000 limit.

5.2. The Client accepts it is their responsibility to fully insure their pet, home and contents and to notify the Insurers of this service arrangement as required.

6. Indemnity and liability

6.1. Any claim for loss, harm or damage must be notified by email or text within 48 hours of the event and the Company’s liability will be limited to a maximum of £1,000 or the total fees paid in the last 12 months, whichever is less. No liability can be accepted by the Company for consequential loss.

6.2. The Client shall accept full liability and responsibility for any event occurring or arising from the behaviour or characteristics of their pet. The Client will be responsible for and fully indemnify the Company in respect of costs incurred or damages arising from any incident caused by the Client’s pet.

6.3. The Client will indemnify the Company against any damage or injury caused by the pet to any property, person or other animal. This indemnity will include, but is not limited to veterinary, medical and legal fees.

6.4. The Company shall not be responsible for any damage caused to the Client’s property or possessions or that of others caused by the Client’s pet during the period the pet is in its care. The Client agrees to indemnify the Company against any such claims.

6.5. The Company accepts no responsibility or liability for the security of the Client’s property or premises, or any loss or damage which may be sustained as the result of action taken by third parties who also have access to the Client’s property.

6.6. The Client agrees that the Company cannot be held liable for death or injury to their dog in the event of a motor vehicle accident.

7. Aggressive or unsocial animals

7.1. Should any pet become aggressive or dangerous, the Company shall, at its sole discretion take whatever action it considers necessary in the best interest of the animal, other animals or people which may be encountered.

7.2. Any fees and costs incurred in taking action pursuant to clause 7.1 shall be directly chargeable to and recoverable from the Client.

7.3. The Company shall not be liable to the Client for any refund of Fees where the Client has not specified the behaviour and characteristics of the pet in the enrolment form and the Company terminates this Agreement pursuant to clause 7.1.

8. Force Majeure

8.1. Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing its obligations under this Agreement caused by conditions beyond its control including but not limited to acts of God, war, strikes, fires, floods, governmental restrictions or power failures.

9. Assignment

9.1. The Company shall be entitled to perform any of the obligations undertaken by it through any other member of its group or through suitably qualified and skilled sub-contractors. Any act or omission of such other member or sub-contractor shall, for the purposes of this Agreement, be deemed to be an act or omission of the Company

10. Data Protection

10.1. The Company shall not use or pass to a third party without due cause any sensitive or private data or information about the owners of the pet. Any and all information relating to the client, their property and pet(s) will be stored in accordance with the data Protection Act 1998 and the General Data Protection Regulations (GDPRs) wherever the need arises.

11. Entire Agreement

11.1. This Agreement, is the sole and entire agreement between the Parties, and supersedes all prior agreements, representations and understandings of the Parties written or verbal.

12. Notices

12.1. Any notice required to be served under this Agreement shall be by text or email and, provided the sender does not receive a non-delivery message, deemed to have been served following transmission.

13. Governing Law and Jurisdiction

13.1. This Agreement, its formation and any contractual disputes, claims or interpretation shall be construed and governed in accordance with the courts of England & Wales and the Parties hereby agree to the exclusive jurisdiction of the courts of England and Wales.